Refund policy

Return & Refund Policy

PedalPadel has a 3-day return and refund policy, which means customers must contact us within 3 days after receiving their order if there is an issue with the product.

Returns, refunds, replacements, or other forms of compensation are only applicable when there is a verified defect, damage, incorrect item, or other issue caused by PedalPadel.

Eligibility for Return or Refund

To be eligible for a return, refund, replacement, or compensation, all of the following requirements must be met:

1. Unboxing Video Is Required
Customers must record a clear and continuous unboxing video from the moment the package is opened.

The video must clearly show:

  • The unopened package
  • The shipping label
  • The entire unboxing process
  • The product received
  • Any visible damage, defect, incorrect item, or other issue

Claims submitted without a valid unboxing video may not be eligible for return, refund, replacement, or compensation.

2. Damage or Product Issue Must Be Clearly Shown
Any damage, defect, incorrect product, or other issue must be clearly visible in the unboxing video and supporting photos.

3. Racket Grip and Original Packaging Must Remain Intact
For padel rackets, the original grip wrapping, plastic protection, seal, and original packaging must not be opened, removed, damaged, or altered if the customer intends to submit a return or refund request.

Rackets that have been used, tested, played with, or have had their original grip wrapping or seal removed may not be eligible for return or refund.

4. PedalPadel Warranty Sticker Is Required
Every racket submitted for a return or refund claim must have the original PedalPadel warranty sticker attached and intact.

Rackets without a valid PedalPadel warranty sticker may not be eligible for a return, refund, replacement, or compensation.

5. Prior Confirmation from PedalPadel Is Required
Customers must contact the PedalPadel Admin before returning any product.

Please contact us via:

WhatsApp: 0819-5299-9994
Email: pedaldanpadel@gmail.com

When submitting a claim, please provide:

  • Order number
  • Customer name
  • Unboxing video
  • Clear photos of the affected product
  • Description of the issue

Products returned without prior confirmation or approval from the PedalPadel Admin may not be accepted.

Damages, Defects, or Incorrect Items

Customers are required to inspect their order immediately upon receiving it.

If the product received is damaged, defective, incomplete, incorrect, or has another issue attributable to PedalPadel, please contact us within the applicable 3-day claim period.

PedalPadel will review the unboxing video, photos, order details, product condition, and other relevant supporting evidence before approving a claim.

Return, Refund, Replacement, or Compensation

After reviewing the claim, PedalPadel will determine the most appropriate resolution based on the type and severity of the issue.

Depending on the circumstances, the resolution may include:

  • Product replacement
  • Return and full refund
  • Partial refund
  • Store credit
  • Shopping voucher
  • Replacement accessory or product
  • Other reasonable compensation agreed between PedalPadel and the customer

A full refund or replacement is not automatically provided for every claim.

For minor cosmetic issues or other issues that do not materially affect the functionality or performance of the product, PedalPadel may offer an appropriate form of compensation instead of a full refund or replacement.

The final resolution will be determined after the claim and condition of the product have been reviewed by PedalPadel.

Non-Returnable and Non-Refundable Conditions

Returns or refunds will generally not be accepted for:

  • Change of mind
  • Incorrect size, color, model, or product selected by the customer
  • Products that have already been used
  • Products damaged due to misuse or improper handling
  • Rackets with opened or removed grip wrapping, plastic protection, or seal
  • Products with missing or damaged original packaging
  • Rackets without the PedalPadel warranty sticker
  • Claims without a valid unboxing video
  • Damage that occurs after the product has been received and used
  • Normal wear and tear
  • Minor cosmetic variations that do not affect the functionality of the product
  • Products purchased outside PedalPadel's official sales channels

This return and refund policy applies only when there is a verified defect, damage, incorrect fulfillment, or other issue attributable to PedalPadel.

Return Shipping

If a return is approved, the PedalPadel Admin will provide instructions regarding how and where the product should be returned.

Customers must not send any product back before receiving confirmation and return instructions from PedalPadel.

If the return is confirmed to be caused by an error from PedalPadel or a verified product issue, the applicable return shipping arrangements will be communicated by our team.

Refund Process

If a return or refund request is approved and officially confirmed by the PedalPadel Admin, the refund process will take approximately H+3 business days from the date of confirmation.

Please note:

  • The approximately H+3 business day period begins only after the return or refund request has been reviewed and officially approved by the PedalPadel Admin.
  • Weekends and public holidays are not counted as business days.
  • For product returns, the refund may be processed after the returned product has been received and inspected by PedalPadel, depending on the circumstances of the claim.
  • Additional processing time may be required by the customer's bank, card issuer, payment gateway, marketplace, or payment provider after PedalPadel has processed the refund.
  • Approved refunds will be returned using the appropriate payment method or another method agreed between PedalPadel and the customer.

Important Notice

Submitting a claim does not automatically guarantee a return, refund, replacement, or compensation.

All claims are subject to verification, inspection, and approval by PedalPadel.

PedalPadel reserves the right to determine the appropriate resolution based on the evidence provided, the condition of the product, and the nature of the issue.

Nothing in this policy is intended to limit any rights that customers may have under applicable consumer protection laws.

Contact Us

For return, refund, damage, defect, or product claim inquiries, please contact:

PedalPadel
WhatsApp: 0819-5299-9994
Email: pedaldanpadel@gmail.com
Website: pedalpadel.id