Shipping policy

Shipping Policy

PedalPadel processes and prepares all orders with care before they are handed over to the selected shipping or courier provider.

Once an order has been handed over to the courier or shipping provider, the shipment process, delivery handling, transit time, routing, and any delivery-related issues are primarily under the responsibility of the respective courier or shipping provider.

Shipping Responsibility

PedalPadel is responsible for preparing and handing over the correct order to the courier in proper condition.

After the package has been accepted and scanned by the courier, any delay, loss, misrouting, failed delivery attempt, damaged package during transit, or other shipping-related issue will be subject to the courier’s handling process, investigation, and applicable terms.

PedalPadel is not directly responsible for circumstances that occur while the package is in the possession of the courier.

However, PedalPadel will provide reasonable assistance to customers by helping to follow up, communicate, and coordinate with the relevant courier regarding the shipment issue.

Delivery Time

Estimated delivery times may vary depending on:

  • Destination
  • Courier service selected
  • Shipping method
  • Weather conditions
  • Public holidays
  • High-volume shipping periods
  • Operational delays from the courier
  • Other circumstances outside PedalPadel’s control

Any delivery estimate shown during checkout is an estimate and is not a guaranteed delivery date.

Delayed Shipments

If your shipment is delayed, please contact the PedalPadel Admin so our team can help follow up with the courier.

Please provide:

  • Order number
  • Customer name
  • Tracking number
  • Shipping address
  • Any relevant information regarding the delivery issue

PedalPadel will assist in contacting or following up with the courier, but the final investigation and resolution timeline will depend on the courier’s procedures.

Lost or Missing Shipments

If a package is indicated as lost, missing, or has not been delivered within a reasonable period, PedalPadel will assist the customer in submitting or following up on an investigation with the courier.

Any compensation, reimbursement, insurance claim, or resolution related to a package confirmed as lost during transit will be subject to the terms, investigation process, and decision of the courier or shipping provider.

PedalPadel will provide reasonable assistance throughout the process where possible.

Damaged Packages During Transit

Customers are strongly encouraged to inspect the package immediately upon delivery and record a clear unboxing video before opening the shipment.

If the outer package or product appears damaged due to shipping, please contact PedalPadel immediately and provide:

  • Unboxing video
  • Photos of the outer packaging
  • Photos of the shipping label
  • Photos of the damaged product
  • Order number
  • Tracking number

PedalPadel will review the evidence and assist in following up with the courier.

Claims related to transit damage may also be subject to the courier’s investigation and claim requirements.

Incorrect or Incomplete Address

Customers are responsible for ensuring that the shipping address, recipient name, phone number, and other delivery information provided at checkout are complete and accurate.

PedalPadel is not responsible for delays, failed deliveries, returned packages, or additional shipping costs caused by incorrect or incomplete information provided by the customer.

If an address correction is required after the order has been shipped, additional fees or restrictions imposed by the courier may apply.

Failed Delivery and Returned Packages

If a package is returned to PedalPadel due to:

  • Incorrect address
  • Recipient unavailable
  • Recipient refusal
  • Failed delivery attempts
  • Inability to contact the recipient
  • Other customer-related delivery issues

additional shipping fees may apply if the customer requests the order to be shipped again.

Shipping Claims

Any shipping-related claim should be reported to PedalPadel as soon as possible so that our team can assist with the follow-up process.

Please note that PedalPadel’s role is to assist and coordinate with the courier. The investigation, approval, and final resolution of courier-related claims remain subject to the courier’s applicable terms and procedures.

Contact Us

For shipping, delivery, tracking, damaged package, or courier-related inquiries, please contact:

PedalPadel
WhatsApp: 0819-5299-9994
Email: pedaldanpadel@gmail.com
Website: pedalpadel.id